Medical Information/Pharmacovigilance
SOS is a medical affairs resource center, specializing in providing scientific expertise to the medical community. SOS is a leading provider in contract medical information services and supports its clients in three distinct areas: Call Center, Medical Information/Pharmacovigilance & Medical Services.
Medical Information/Pharmacovigilance
SOS’ team of trained healthcare professionals is adept at handling medical inquiries, including reporting of adverse events, product related medical inquires and product complaints using our validated, state of the art, secure Medical Services System. Our Medical Information Services (MIS) team works with our clients to create standard responses and frequently asked questions (FAQ) documents based upon internal and client standard operating procedures (SOPs) and processes. As appropriate our MIS professionals will also fulfill literature requests. Medical Information Specialists can create and update standard responses and SOPs as well as identify new topics and develop customized responses. Specific to SOS’ Pharmacovigilance services, we can provide a broad range of adverse event and product complaint support from MedWatch form completion to activities such as narratives, summary reports, physician follow-up, patient contacts and preparation of annual adverse event reports. All adverse events and product complaints, regardless of serious or non-serious classification, are submitted to clients in a timely manner. Expedited reports are submitted within one business day. SOS maintains a comprehensive, detailed database and incorporates all call details into this database, seamlessly operating as the company’s Medical Affairs Department.
Medical Services
SOS can also provide its clients with project support including medical writing, medical meeting support and field training services. Medical writing may include abstract, poster, and SOP development. Medical meeting support encompasses utilizing one or more of SOS’ healthcare professionals on a per diem basis supporting activities such as MIS support at a scientific booth during a medical conference.
Call Center
The SOS call center acts as an intake center for drug or product-related inquiries. This area is focused on customer/patient support and is staffed with non-health care professionals who provide non-medical product information and customer service assistance in a seamless manner to all SOS clients. The call center is also trained to identify and appropriately triage all medically-related inquiries, including drug safety/product complaint calls, to the Medical Information department, staffed by healthcare professionals. Patient recruitment and retention services in support of clinical trials and compliance are also conducted through this area.
